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21:18:57 220.127.116.11:50264 [user@EXAMPLE.COM] Trying Kerberos 5 (Local KDC) authentication
21:18:58 18.104.22.168:50264 [user@EXAMPLE.COM] Kerberos 5 authentication failed: host/gateway.domain.com@EXAMPLE.COM: Server not found in Kerberos database while getting credentials
21:18:58 22.214.171.124:50264 WARNING: Failed running command (--auth-user-pass-verify): external program exited with error status: 11
21:18:58 126.96.36.199:50264 TLS Auth Error: Auth Username/Password verification failed for peer
Well, the email@example.com exists in kerberos database but gateway.domain.com doesn’t (gateway.localdomain.com exists, didn’t see the difference before).
Adding it fixed my issue, thanks for pointing that out 🙂